NTC

NTC provides value-added solutions for efficient call handling and seamless multi-channel customer contact management.

NTC provides value-added solutions for efficient call handling and seamless multi-channel customer contact management.
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Milestones
Founded in 2009
Investment year
2012
Investment stage
Investment status
Portfolio
Deal team
Ralf Wahlsten
NTC provides value-added solutions for efficient call handling and seamless multi-channel customer contact management.

NTC provides a modern solution to the widespread problem of outdated and fragmented call systems, which often cause missed contacts, excessive wait times, and limited visibility into operational performance. Their easy-to-use call management platform delivers detailed analytics on missed calls, callback success, and the effectiveness of sales and customer service teams. By eliminating queues and ensuring no customer interaction is overlooked, NTC enables businesses to increase revenue, improve customer satisfaction, and enhance retention.

News highlights

All news
10
min read

The state of agentic AI in 2025: what’s working, what isn’t, and what’s next

At the start of the year, “2025: The Year of Agents” sounded like headline bait. Eight months in, it feels like an understatement. Sam Altman said agents would “join the workforce” in 2025. Satya Nadella expects them to replace segments of knowledge work. Marc Benioff wants Salesforce to be the “#1 provider of digital labour.” That’s not future tense anymore - today, agents are moving tickets, shipping code, and digesting documents.
9
min read

What we’ve learned from the front lines of AI-enabled services

Last November, we laid out a vision for AI-native services: businesses rebuilt from the ground up to combine the margins of software with the resilience and depth of services markets. Since then, we have taken dozens of first meetings, explored more than 15 verticals, backed our first deals, and sharpened our thesis along the way.
7
min read

Enterprise automation market industry update: automation after GenAI

At OpenOcean, we’ve long believed in automation software’s potential. It’s been a core theme in our investment focus for years, giving us early and continued exposure to exciting developments in the field.
Ralf Wahlsten
Ralf Wahlsten
Chairman
Ralf Wahlsten
Ralf Wahlsten
Chairman
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